Professional Career

MLGW  (Labor Engagement, Diversity and Inclusion Specialist) (August 2023 - Current)               Memphis, TN 

  • Manage grievances filed by employees by scheduling internal hearings, working cross-functionally with teams to collect complex internal investigation information, performing investigation hearings, and providing investigation results with communication in a variety of formats for leadership, outside parties, and internal stakeholders.  

  • Manage company wide internal compliance investigations by working with management and legal teams to ensure employment law compliance.  

  • Own and drive ad hoc projects by communicating project schedules to stakeholders, gather required information to ensure deadlines are being met, communicate decision making risks to stakeholders, present updates and results to stakeholders.  

AZO Digital Content Services - Freelance Digital Marketer/Content Creator and Event Planner

• Execute all Marketing events for Memphis author including website design/development and maintence, social media management, and event marketing initiatives.
o Design, produce, and distribute digital marketing materials for social media, promotional items (including t-shirts, mugs, edible products).
o Lead event marketing campaign (multi-city book signings and meet the author events) for book launch which directly translated to an increase of book sales.
o Create and design author website including ecommerce store. Maintain website with monthly updates per clients’ request.
• Ideate, develop, and implement annual marketing event for local Memphis clients.
o Execute all aspects of the planning process for marketing event including food, venue, digital marketing materials, event schedule and event volunteers and cleanup.
• Create educational marketing content for multiple industry specific courses. Direct increase of customers was a result of the educational/marketing courses.
• Assisted with the planning and implementation of the Women of Influence Conference in 2022.
• Ideate, develop, and implement multiple large weddings and birthday parties for local Memphians

Judicial Law Clerk to The Honorable Gina C. Higgins (August 2022 – February 2023)                                                   Memphis, TN 

  • Analyze judicial proposals and provide guidance and recommendations, based on the law and legal policies, to Judge involving civil matters including employment law, tort law and family law matters.  

  • Research, summarize and communicate all pertinent information (data/facts) for decision making to the Judge.  

  • Ensure lawyers are compliant with the courtroom rules prior to the hearing. 

  • Assist the Judge with tasks such as jury selection, preparing documentation and briefing. 

Diversity and Inclusion (D & I) Graduate Assistant (May 2021 – July 2021) (May 2022 – July 2022)                                     Memphis, TN

  • Executed and lead the ideation of the Pre Law-Undergraduate Success (PLUS) Program for the University of Memphis for two consecutive summers. 

  • Lead undergraduate students with law school simulation to prepare them for the law school application process and LSAT exams. 

  • Targeted ideal potential students across the US and onboarded them into the D&I program. 

  • Created and managed the program administration as well as learning and events schedule. 

Regency Title and Escrow (May 2021 – December 2021)     (May 2020 -  July 2020)                                                        Memphis, TN 

Developed and spearheaded innovative and technology-forward solution for the realtor closing process to improve overall customer satisfaction. 

  • Worked with developers to communicate realtor needs to build an API that allowed realtors to view their closing status and all relevant information in a single platform. 

  • Updated Human Resources and Standard Procedure documentation, including new employee onboarding process. 

  • Experienced in pre-closing, closing, and post-closing activities.  

  • Approved the execution of quit claim deeds and wills, reviewed leasing contracts, and prepared facts and data for mediation under the guidance of lead Attorney.

Product Manager (January 2020 – April 2020)   Covid Layoff                                                    ServiceMaster Brands- Memphis, TN

  • Marketing manager for Furniture Medic ServiceMaster Brand.

  • Managed brand budget, brand marketing campaigns, digital content strategy, social media strategy.  

  • Improved Marketing Manager roll by automating multiple daily tasks, limiting human errors, and increasing productiveness.  

  • Successfully managed the development of Merry Maids Ecommerce dynamic pricing solution.  Authored business requirements for Ecommerce solution and worked with IT and outside vendors to improve overall digital customer experience.  

  • Managed digital marketing vendor relationships.  Created marketing strategies for ServiceMaster Brands that vendors will implement in order to increase overall leads and sales.   

Digital Access Marketing (June 2017 – January 2020) Marketing Specialist                                    FedEx Services- Memphis, TN

  • Developed and implemented a beta customer segmentation strategy which scientifically determined customers for testing specific features for FedEx’s large customers.  

  • Served as the lead project manager for the FedEx integrated technology shipping solutions and managed software release experience for IT and Customers.  

  • Lead the process to understand the voice of the customer and customer requirements to document the development pipeline with technical writers. 

  • Mentored new Global Marketing Foundations Associates during their first year of the program. 

  • Completed Agile training and acquired certification 

  • Completed Project Management (PMP) Training and acquired certification. 


Global Marketing Foundations Rotational Program (January 2016 – May 2017)                       

       Associate Marketing Specialist                                                                                                              FedEx Services- Plano, TX     

Marketing Research and Insights 

  • Authored business cases and gained buy-in at the senior level for an internal research database that enabled FedEx marketing to be more self-service when needing customer data and information.  

  • Administered, planned and project managed FedEx Office (FXO) OnCampus research focus groups.   

  • Facilitated an online/social media market research community to gain customer insights. 

Digital Retail Marketing                                                              

  • Spearheaded, communicated and implemented a social boosting strategy for FedEx Office (Facebook & Twitter) that allowed FXO to personalize customer communications based on interest, which resulted in increases clicks and conversations.   

Digital Access Marketing Intern   (May 2015 – August 2015)                                                      FedEx Services, Memphis, TN

  • Co-led the creation of the Go-To-Market strategy for the new FedEx mobile application which was placed in the Apple mobile app store.

  • Created content for screen descriptions and analyzed over 150 screens to determine which were most pertinent for customer consumption.

  • Led and planned the 2015 FedEx Mobile Summit.

OTHER LEADERSHIP EXPERIENCE 

OUTLAW University of Memphis Law School Organization (January 2022  – Current) 

  • Assisted in fundraising for trans children in need of legal name and identity changes, lead PRIDE awareness events, and educated people in the legal field about LGBTQ+ initiatives.   

EDUCATION

  • The University of Memphis Cecil C. Humphreys School of Law (August 2020)                                        Memphis, TN  

    • Activities: Black Law Students Association, Association for Women Attorneys, Diversity and Inclusion Graduate Assistant 

  • University of Tennessee at Chattanooga                       Bachelor of Environmental Science – Graduated December 2015                                                      

    • Undergraduate Activities: Alpha Kappa Alpha Sorority, Inc., Environmental Sustainability Club, Unique Perception Women Empowerment Group